There are a number of questions that often come up in discussions about composite wood panels. We've provided a short list of common questions and their answers. If you have a question not listed here, please contact us for assistance.

Q:	How do we contact Customer Service and what are your hours of operation?
A:	Please click here for telephone/fax numbers and business hours.
Q:	How do we purchase Flakeboard products?
A:	Please click to connect to our Distributor Locator. For enquires to export outside of North America, please click here.
Q:	Where can we buy matching edgetape for Flakeboard melamines?
A:	We can’t list all the possibilities, but we can suggest several sources. You may be familiar with other manufacturers not listed here who may also have matches, and your local Flakeboard Distributor can be of assistance. Canplast Montreal, Quebec 514-327-9555 Olon Industries Inc. All locations 800-387-2319 Teknaform Inc. Bolton, Ontario 905-857-6747 Doellken-Woodtape Everett, Washington 800-426-6362 Mississauga, Ontario 800-461-0061 Richelieu Montreal, Quebec 800-361-6000 North Reading, MA 800-619-5446 Edgeco Fairfield, NJ 800-644-6449 Royal Edge Call for distribution 905-793-5500
Q:	Is Flakeboard a Certified Forest Products Manufacturer? Which Flakeboard products are Certified?
A:	All of Flakeboard's products manufactured in our St. Stephen facility are EPP (Environmentally Preferred Product) Certified. This Composite Panel Association program is based on the principles of the U.S. Environmental Protection Agency. The use of 100% recycled or recovered wood waste, or fiber is mandatory for certification. Please refer to the Press Releases page of this website for further details.
Q:	What is the difference between hardboard and FIBREX® high density thin MDF?
A:	Hardboard is a composite wood product utilizing an older wet process technology. FIBREX® is a thin high-density composite panel product manufactured primarily from hardwood fibers and resins, treated under heat and pressure. FIBREX® is processed using an environmentally friendly dry process, eliminating waste water concerns.
Q:	Is Flakeboard registered to ISO standards?
A:	Flakeboard proudly displays ISO 9001:2000 and ISO 14001 registration, reflecting standards that have been adopted in more than 90 countries by thousands of manufacturing and service firms in both the public and private sectors.
Q:	What are Flakeboard’s delivery leadtimes for thermally-fused melamine panels in your Specialty colour range?
A:	Generally, we can ship Specialty melamines in 3 to 4 weeks.